Shipping policy
Shipping destinations and cost
We currently offer checkout shipping to the United States, the U.S. Outlying Islands, and Canada. We do not currently offer checkout shipping to the United Kingdom, Australia, or Europe.
| Destination | Standard shipping | Expedited option |
|---|---|---|
| Contiguous United States | Free | $15, where available |
| Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, Northern Mariana Islands, and American Samoa | $40 | Not currently offered |
| U.S. Outlying Islands (UM) | $40 | Not currently offered |
| Canada | Free | $15, where available |
All shipping charges above are in U.S. dollars (USD). Enter your delivery address at checkout to confirm the available options and final shipping charge. For APO/FPO military addresses or other remote destinations, contact support@coverwith.com before ordering to confirm route availability and delivery estimates. If no shipping option is available at checkout, contact us before placing an order.
Estimated delivery time
Contiguous United States: Free Shipping usually takes 12–17 business days from order placement. Expedited Shipping ($15) usually takes 8–13 business days from order placement. Both estimates include production and shipping.
U.S. Outlying Islands (UM): Standard Shipping is estimated at 15–22 business days from order placement, including production and shipping.
For Alaska, Hawaii, Puerto Rico, other U.S. territories, Canada, or military addresses, contact us before ordering to confirm the current delivery estimate. The contiguous U.S. estimates do not apply automatically to these destinations.
Business days exclude weekends and public holidays. These are estimates, not guaranteed delivery dates. Missing measurements, complex custom orders, customs clearance, remote destinations, and peak periods may extend the timeline. If additional information is needed to make your screen, we will confirm an updated estimate after your details are finalized.
Production and order processing
Orders usually take 3–5 business days to prepare. Custom-made products require complete, confirmed measurements before production can proceed. Production and shipping are separate stages.
Shipping and tracking
Free Shipping: estimated delivery to the contiguous United States is 12–17 business days from order placement, including production and shipping.
Contiguous U.S. Expedited Shipping ($15): estimated transit time is 5–8 business days after dispatch. Production usually takes 3–5 business days, giving an estimated total delivery time of 8–13 business days from order placement. Expedited shipping speeds up the shipping stage and does not shorten production time.
Parcels may travel internationally before being handed to a local delivery partner such as GOFO, USPS, OnTrac, or United Delivery Service. The carrier used depends on the route and destination.
Understanding tracking updates
We send your shipping confirmation after your parcel has been handed to our shipping partner. A tracking number may be created earlier; creating a label alone does not mean the parcel has shipped.
Parcels may travel internationally before being handed to a local delivery partner. Your local carrier’s tracking may show “Label Created” or “Awaiting Item” during international transit or while awaiting handover. Updates become available as the local carrier receives and scans the parcel. This status alone does not confirm pickup, normal progress, or a delay.
Use the tracking details in your shipping email or visit our Order Tracking page. If the local tracking has not changed, we can check the international shipment with our shipping partner.
When to contact us
If tracking has not updated for 5 business days after dispatch or since its last update, or your latest estimated delivery date has passed, contact support@coverwith.com with your order number. We will check the shipment with our shipping partner. Five business days is a follow-up threshold, not a guaranteed tracking-update time.
Refunds, returns, and exchanges
Standard-size decorative screen doors and accessories may be returned within 30 days of delivery, provided they are unused and in their original condition and packaging. Return shipping costs are deducted from the refund. Custom-made screens are not eligible for returns or exchanges due to a change of mind or customer measurement errors. For damaged, defective, or incorrectly produced items, contact support@coverwith.com with your order number and photos within 30 days of delivery. Please contact us before returning any item. See our Refund Policy for details.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@coverwith.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at support@coverwith.com.