Return & Refund Policy

All CoverWith screens are made to order in your exact size, so we can’t accept returns or exchanges for a change of mind or a measurement mistake — the same reason a tailor can’t resell an altered suit. That’s why we confirm your measurements before we cut: if you’re unsure, email a photo of your doorway to support@coverwith.com before ordering.

Changed your mind? If we haven’t started production yet — email us within 24 hours of ordering at support@coverwith.com and we’ll adjust or cancel your order for a full refund. Once production starts, we can’t change a custom cut.

Please keep in mind that because all of our screen doors are custom made, we cannot offer a refund or exchange (remake) unless a product is defective. If there is a defect in material or workmanship, something doesn’t work properly, or your product was made in the wrong size and doesn’t fit due to an error made at our production facility, we will replace or repair the same product in the same size you ordered at no cost to you for up to 30 days from the date of purchase.

Should we suspect that an issue with a product is caused by vendor error, we will require photos of problematic products to be shared with us so that we can verify the error. Once we verify the issue, we can authorize a remake or credit, as determined appropriate by Coverwith.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged in transit, or if you receive the wrong item — we’ll send you a free replacement.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@coverwith.com